Availability

Occasionally we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order please respond to the e-mail and our Customer Service team will work on a solution for you!

Placing an Order

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us.
For your shopping convenience, personal information you provide to us online to set up your Personal Account is automatically saved and stored by us. This includes information such as your billing address, email address, telephone number(s), credit card number (which is stored in encrypted form) and reward program information. Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits.

Charges and Authorizations

When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available.

Payment Methods

Credit Card (Preferred Method)

We recommend that all orders be placed online via credit card payment. From the shopping cart, you have the option to check out using our secure server. We accept all major credit cards including MasterCard, Visa, American Express, Discover and Pay Pal.

Wire Transfers

We accept payments by wire transfer for orders totaling over $500 (excluding shipping). For more information, please email us at info@purenapkincalifornia.com or ourCustomer Service will be happy to assist you!

Shipping

We will ship within 24 business hours from our warehouse in California.
Pure Napkin California ships the majority of its products via FedEx, however, for certain large and heavyshipment other carrier may be also used. Please contact our Customer Service for further information.

Shipping charges for common carrier and FedEx items are calculated by factoring in the weight, dimensions, and shipping distance. Our shipping calculator is linked with FedEx so we charge FedEx list rates to ship the items to your location. Pure Napkin California strives to offer you the best price that we can.

Collection and Use of Information

In general, you can visit our Site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

1. Non-Personally Identifiable Information
When you visit our Site, we may collect some basic Non-Personally Identifiable Information about you. This information may include information regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide you with satisfactory service. We may use the information to detect problems with our server and to administer our Site. In addition, Non-Personally Identifiable Information is compiled by us and analyzed on an aggregate basis.

2. Personally Identifiable Information
When you place or attempt to place an order, interact with our customer service via the telephone or emails, or agree to interact with third party sites, applications or services, such as Facebook or Twitter, we may collect or request that you send us Personally Identifiable Information. This information lets us know, among other things, the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), occasion type (Holiday's etc.), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide to us or allow us to collect ("Personally Identifiable Information" ). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis.

To serve you better, we may combine Personally Identifiable Information you give us online or through ourweb site. We may also combine that information with publicly available information about you that we may receive from third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and for other promotional purposes.

We may contract with third-party companies or persons to provide certain services including credit card processing, distribution, data management, promotional services, etc. ("Service Providers"). We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their gift.

Refund and Return policy

Retail order: Original condition up to $ 200 in value, cost of return shipping will be deducted from refund. .

Wholesale or restaurants please contact customer service. In original condition / restocking fees 20% of the items price applies. Damaged and/ or personalized items, can not be returned.